Costco has established itself, by tradition and good service, as one of the most prestigious supermarket chains in the United States. With branches in every state and most cities, it is clear that its popularity is backed by an acceptable reputation. But everything seems to have been truncated in recent months with a striking change that has been noticed by social networks and has been reflected in reality by many customers angered by the decision. With public complaints about the change in their service that jeopardizes the trust they had with Costco, users are calling everyone’s attention.
Costco’s surprising change: this service is being eliminated
It is the goodbye to the famous propane gas refueling stations that Costco has made in its branches in several states and that, day by day, seems to be having an effect in more and more cities. In social networks, customers who love the chain have made their anger known and want to show their dissatisfaction with the service they have put in place to replace the famous stations. As it was known by many, in these machines you would arrive and refill your old tank with the propane needed to continue operating normally. Although self-service seemed to be the solution, this has now stopped working in several stores.
As a replacement, Costco has opted to install a tank exchange system. With this, the company will provide a refill and you hand over an empty one. Although it seems a minor complaint, what is really worrying is the high cost of this new service. This was exposed in a forum called Reddit, where several users were disappointed by the disappearance of the propane refueling stations and how inconvenient it is compared to the refueling that was done before.
According to Costco customers themselves, the surprise of this elimination is great, as many saw that the lines for the use of this system were always full and there was really no real reason to change what worked so well. What is angering, however, is the price increase in propane refills.
More anger among Costco lovers
Not to be left alone in this, on the same Reddit dedicated to Costco there has been extra dissatisfaction with the supermarket chain over book sales. Where it has clearly reduced the variety of these that are put to expose in front of customers. Just as the propane service has been eliminated, many stores have also opted to say goodbye to the book sales stands that attracted so many frequent users.
However, this seems secondary when compared to the former, which was very useful for the daily life of many people. With this, it only remains to consult with official sources of the supermarket, what is the reason for the closure of this offer and which are the ones that will remain open.
