A broken adjuster mount could gouge the rear tire and cause sudden pressure loss, federal safety officials warn, prompting one of the company’s largest recalls in years.
Harley‑Davidson riders who own a 2018‑2024 Softail may want to schedule a service visit—fast. The Milwaukee icon is pulling back 82,117 bikes after the National Highway Traffic Safety Administration (NHTSA) found that the rear‑shock pre‑load adjuster’s mounting tab can fracture during normal riding. If the tab snaps, the adjuster may grind into the rear tire, carve a groove, and deflate it in seconds, sharply raising the chance of a crash.
What riders need to know about the rear shock adjuster failure risk and why acting quickly matters
Harley engineers traced the problem to fatigue in the thin steel tab that keeps the adjuster in place. Once it breaks, owners might hear an odd rubbing noise under the seat, spot a loose adjuster when removing the seat, or feel the bike fight them in corners. Ignore those clues and the tire could fail without warning—never a good scenario on two wheels.
Wondering if your bike is on the list? Check the table below, then grab your VIN to confirm on the NHTSA site or with your dealer.
| Softail model | Affected model years |
|---|---|
| FLDE (Deluxe) | 2018‑2019 |
| FLHCS (Heritage Classic 114) | 2018‑2024 |
| FLHC (Heritage Classic) | 2018‑2021 |
| FXLRS (Low Rider S) | 2020‑2024 |
| FXLRST (Low Rider ST) | 2022‑2024 |
| FLHCS ANV (Anniversary) | 2018, 2023 |
| FXRST (Low Rider El Diablo) | 2022 |
Harley will install a beefier bracket that limits adjuster movement—free of charge. Dealers have stock now, and owners who already paid for a similar fix can seek reimbursement under Harley’s General Reimbursement Program. Recall letters referencing campaign 25V375 / 0188 start mailing in early July, but you don’t have to wait. Just call your local dealer or Harley’s hotline (800‑258‑2464) and book an appointment.
Step‑by‑step guide for affected owners to secure the repair and stay safe on the road this summer
- Park and inspect. With the bike safely on its stand, peek under the seat for a loose or tilted pre‑load adjuster.
- Check tire condition. Look for a crescent‑shaped groove on the sidewall—an early sign of contact.
- Contact your dealer. Provide your VIN; they’ll confirm inclusion and reserve the new bracket.
- Schedule service. The fix takes about an hour while you wait—grab a coffee, chat with fellow riders.
- Keep documentation. Hold onto the repair invoice in case you seek future warranty or resale proof.
So, what else is brewing in Milwaukee? The recall lands as the board continues its high‑profile hunt for a successor to CEO Jochen Zeitz, who plans to retire in 2025 after a five‑year turnaround stint. While the search committee says it’s “moving at pace,” Zeitz remains at the helm during this safety campaign, underscoring a pivotal year for the century‑old brand.
If your Softail appears above, get that bracket swapped before the next ride. A quick stop at the dealer now could save a tire—and possibly your hide—later.